Etech’s international facilities – Onshore, Nearshore, and Offshore, hold the capabilities to customize the solution that ideal fit all of your needs. With Etech’s world wide outreach, Etech is often available to assistance your clients and provide steady Outstanding encounters.
a gaggle of devoted leaders during the Get hold of center market who are passionate about generating a remarkable variation for our
About us Etech delivers up coming-era BPO methods. a world minority-owned enterprise, Etech has created and trademarked how to turn your facts into strategic insights. Leveraging the power of synthetic additionally human intelligence Etech boosts schooling and coaching to focus on crucial behaviors developing enhanced purchaser activities and shareholder worth. Etech launched in 2003 with only four hundred employees and an individual Make contact with Middle in Nacogdoches, Texas.
Etech is an omnichannel purchaser engagement solutions provider for many of the earth’s top and most revered models. The working experience Etech has acquired throughout a variety of enterprise verticals permits us to constantly supply Extraordinary, own client experiences.
Learn More everyday living At Etech Etech thinks in Doing work really hard and participating in really hard and strives to help make staff members sense empowered and assured in The work These are performing.
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Etech’s ground breaking know-how alternatives and experienced leaders comprehend your online business requirements and figure out the strategic insights your manufacturer really should push outcomes.
✅ unanticipated Positive aspects past compliance Really don't skip this opportunity to transform your Get hold of Middle operations! Schedule a gathering with our specialists:
Metrics like deal with time, CSAT scores, resolution costs, and actionable insights are crucial to accomplishment in 2024. long gone are the days of focusing solely on phone volume. Now, it’s about digging into the standard of Every single interaction and driving genuine benefits. wanting to just take your get in touch with center performance to another degree? Enroll at QEval University and ???? Listen to Shawndra’s total insight here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mixture of care, trust and Electricity brought to your small business is what makes the society at Etech one of a kind. Our CEO frequently says, “If we deal with our people today, the numbers will deal with on their own.”
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Meet Malisha, a shining star on our customer support group! From tackling jobs to making the most of fun team functions, Malisha knows how to keep the balance concerning perform and Perform. read more Her positive Mind-set and workforce spirit make her a Pleasure to operate with.
a bunch of devoted leaders in the Make contact with Middle business who're enthusiastic about creating a amazing change for our
Allow me to share just a few important options of what we provide: ✅ Detailed insights into agent overall performance via thorough analytics